If you are not sure what I am talking about, the previous post is here
It has been proven now that despite CH organisation stating that they comply with Housing NSW policies, they have not.
I now have to wait 28 days for the appropriate process around my appeal to unfold while they do an "internal" investigation.
If I don't agree with the outcome of their investigation, then I have to make an appeal to another authority.
At the end of the day, I will miss out on a property (that we have now confirmed can be made safe for LJ) because of the time that will lapse while this due process unfolds as a result of them not taking into consideration LJ's needs for housing around his disability and my care situation, which were specified in our original applications to Housing NSW. A complete disregard for their own policy.
In short, someone didn't read a file, or someone doesn't know the policy, or someone has just made an honest mistake. But when those shortcomings mean that a family will potentially be put at risk of homelessness, does one not just put up their hand and say, "It was me, I made the mistake and I'm sorry. We don't need to waste 28 days, lets just move forward and get these people housed appropriately."
My Happy Ending - When I complete my Community Service Certificate IV next year, all this experience will only help me to do a better job than these people have!